Featured in the March 2015 “CSR Success” article in PSDA’s Print Solutions Magazine, Yvonne Jacks was spotlighted for her talent and hard work. As Suncoast Marketing’s “Assistant Customer Service Manager”, Yvonne knows every day is a priority … and that excellent customer service takes focus and enthusiasm to ensure that she gets each client exactly what they need, and just as importantly … when they need it!
Each day brings new orders which require research, job quotes, filling orders, and price negotiations with suppliers. Suncoast’s customer service team works hard to ensure each client is satisfied: “’we pride ourselves on being able to do the jobs that others say aren’t possible’ [Yvonne] says” (Print Solutions, 2015). Yvonne balances many client accounts at the same time, so she must be able to manage her time efficiently to ensure that time-sensitive orders are handled appropriately.
Yvonne and the customer service team often go the extra mile for their customers. Broward County turned to Suncoast Marketing, Inc. when they were in need of buttons and T-shirts in one day to encourage people to turn in their overdue traffic tickets. Yvonne, “a natural people person who thrives on rush orders, got the order filled. Then she did it again: ‘The next day they call and say they need more, so it’s finding the sources that can do it, and going the extra mile to make sure we get the job done’” (Print Solutions, 2015). Suncoast is proud to have such a great, hard working customer service team with great leadership in Yvonne.
Suncoast enjoys an incredible team spirit … and employees help each other out when an order needs to be filled as soon as possible. Recently when a customer wanted his print job collated in a specific way, the whole team worked together in the conference room to get the job done. Yvonne said it was like a manufacturing line: “’we had CSRs, managers, sales reps … that happens a lot around here. We come together as a team’” (Print Solutions, 2015).
Yvonne directly supports “Euby’s” clients along with many others … and she of course “keeps Euby on track and on time” which would be a full time job for most. In addition, she is a devoted mother and hard to believe “Grandmother” …actually …not the “Grand” part …as she is pretty “Grand” at everything she does in life!
Check out the whole article below!