GCPPA President Randy “Euby” Eubanks, along with past President Gary Tuchler and ED Kelly Wilson, participated in the RAC District 2 Regional Association planning meeting in Nashville, TN earlier this week … The group took a moment for a photo prior to leaving for the airport.
A special package representing our industry’s products and services was agreed upon for PPWW (Promotional Products Work Week) next month and each region will be getting few bags for presentation to local officials and/or major clients.
Anyone interested in arranging a meeting with a local, county or state official for delivering a package (and photo opp) are encouraged to contact their local rep to obtain the packages.
Featured in the March 2015 “CSR Success” article in PSDA’s Print Solutions Magazine, Yvonne Jacks was spotlighted for her talent and hard work. As Suncoast Marketing’s “Assistant Customer Service Manager”, Yvonne knows every day is a priority … and that excellent customer service takes focus and enthusiasm to ensure that she gets each client exactly what they need, and just as importantly … when they need it!
Each day brings new orders which require research, job quotes, filling orders, and price negotiations with suppliers. Suncoast’s customer service team works hard to ensure each client is satisfied: “’we pride ourselves on being able to do the jobs that others say aren’t possible’ [Yvonne] says” (Print Solutions, 2015). Yvonne balances many client accounts at the same time, so she must be able to manage her time efficiently to ensure that time-sensitive orders are handled appropriately.
Yvonne and the customer service team often go the extra mile for their customers. Broward County turned to Suncoast Marketing, Inc. when they were in need of buttons and T-shirts in one day to encourage people to turn in their overdue traffic tickets. Yvonne, “a natural people person who thrives on rush orders, got the order filled. Then she did it again: ‘The next day they call and say they need more, so it’s finding the sources that can do it, and going the extra mile to make sure we get the job done’” (Print Solutions, 2015). Suncoast is proud to have such a great, hard working customer service team with great leadership in Yvonne.
Suncoast enjoys an incredible team spirit … and employees help each other out when an order needs to be filled as soon as possible. Recently when a customer wanted his print job collated in a specific way, the whole team worked together in the conference room to get the job done. Yvonne said it was like a manufacturing line: “’we had CSRs, managers, sales reps … that happens a lot around here. We come together as a team’” (Print Solutions, 2015).
Yvonne directly supports “Euby’s” clients along with many others … and she of course “keeps Euby on track and on time” which would be a full time job for most. In addition, she is a devoted mother and hard to believe “Grandmother” …actually …not the “Grand” part …as she is pretty “Grand” at everything she does in life!
PSDA, the association for the community of professionals who make, buy and sell print and print-related products, held the event in Chicago March 31-April 2. The event was a great opportunity to build connections and grow business. Randy Eubanks served on the PSDA Board for two years.
The nine-month dispute that clogged cargo traffic in 29 West coast ports has finally come to an end, and through much negotiation, dockworkers and shipping companies have agreed to a tentative deal. Ports are now fully back in operation and those affected by this standoff should no longer face any problems. “The new five-year deal affects 29 ports from San Diego to Seattle that handle roughly 25% of all U.S. international trade . . . Specifics of the contract have not been publicly disclosed. What is known is that negotiators most recently were at odds over the arbitration system used to resolve workplace grievances” (Advantages April 2015).
This agreement will lead to a huge relief of our economy since so many American workers and businesses have been affected by this dispute. Workers have been urged to efficiently take care of tangled backlogs and release all the cargo to its destinations. As the situation grew to worker slowdowns and lockouts, negotiators were brought in to find a resolution before the dispute got even worse. The government is working to ensure that this nightmare issue never happens again. Many industries were affected by congested ports, including specialty ad firms, which caused delays in inventory and customer cancellations. So, though it may take weeks to fully resolve this issue and unload all the backed up cargo, a deal will be finalized and the government will continue to monitor so that nothing this severe ever happens again.